{"id":143,"date":"2026-03-08T17:03:29","date_gmt":"2026-03-08T17:03:29","guid":{"rendered":"https:\/\/lumelune.com\/?page_id=143"},"modified":"2026-03-15T17:40:14","modified_gmt":"2026-03-15T17:40:14","slug":"cgv","status":"publish","type":"page","link":"https:\/\/lumelune.com\/en\/cgv\/","title":{"rendered":"CGV"},"content":{"rendered":"
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Conditions G\u00e9n\u00e9rales de Vente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Conditions G\u00e9n\u00e9rales de Vente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Derni\u00e8re mise \u00e0 jour : mars 2026<\/em><\/p>

Article 1 \u2014 Objet<\/h3>

Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (CGV) r\u00e9gissent les ventes de produits effectu\u00e9es sur le site lumelune.com. Toute commande implique l’acceptation sans r\u00e9serve des pr\u00e9sentes CGV.<\/p>

Article 2 \u2014 Produits<\/h3>

Les produits propos\u00e9s \u00e0 la vente sont des bougies artisanales naturelles et accessoires associ\u00e9s. Les photographies illustrant les produits n’entrent pas dans le champ contractuel. Lum\u00e9lune s’efforce de pr\u00e9senter les caract\u00e9ristiques essentielles des produits aussi fid\u00e8lement que possible.<\/p>

Article 3 \u2014 Prix<\/h3>

Les prix sont indiqu\u00e9s en euros toutes taxes comprises (TTC). TVA non applicable, article 293 B du Code g\u00e9n\u00e9ral des imp\u00f4ts (micro-entrepreneur). Les frais de livraison sont indiqu\u00e9s avant la validation de la commande. Lum\u00e9lune se r\u00e9serve le droit de modifier ses prix \u00e0 tout moment, les produits \u00e9tant factur\u00e9s au prix en vigueur au moment de la commande.<\/p>

Article 4 \u2014 Commande<\/h3>

La commande est valid\u00e9e apr\u00e8s confirmation du paiement. Un email de confirmation est envoy\u00e9 \u00e0 l’adresse fournie. Lum\u00e9lune se r\u00e9serve le droit d’annuler toute commande en cas de probl\u00e8me de paiement ou de suspicion de fraude.<\/p>

Article 5 \u2014 Disponibilit\u00e9 des produits<\/h3>

Les offres de produits sont valables dans la limite des stocks disponibles. En cas d’indisponibilit\u00e9 d’un produit apr\u00e8s passation de la commande, Lum\u00e9lune s’engage \u00e0 en informer le client dans les meilleurs d\u00e9lais par email. Le client pourra alors choisir entre :
\u2014 l’envoi d’un produit de qualit\u00e9 et de prix \u00e9quivalent, sous r\u00e9serve de son accord pr\u00e9alable ;
\u2014 le remboursement int\u00e9gral de la commande (ou du produit concern\u00e9), effectu\u00e9 dans un d\u00e9lai de 14 jours suivant la notification.
Aucune indemnit\u00e9 ne pourra \u00eatre r\u00e9clam\u00e9e du fait de l’indisponibilit\u00e9 d’un produit, conform\u00e9ment aux dispositions de l’article L216-6 du Code de la consommation.<\/p>

Article 6 \u2014 Paiement<\/h3>

Le paiement s’effectue en ligne par carte bancaire (via Stripe) ou PayPal. Le paiement est s\u00e9curis\u00e9 et les donn\u00e9es bancaires ne sont pas conserv\u00e9es par Lum\u00e9lune. Le montant est d\u00e9bit\u00e9 au moment de la validation de la commande.<\/p>

Article 7 \u2014 Livraison<\/h3>

Les commandes sont pr\u00e9par\u00e9es sous 2-3 jours ouvr\u00e9s. Les livraisons sont assur\u00e9es par un prestataire de transport choisi par Lum\u00e9lune. Les d\u00e9lais et frais de livraison d\u00e9pendent de la commande et sont indiqu\u00e9s au client avant la validation de celle-ci. Lum\u00e9lune ne peut \u00eatre tenue responsable des retards de livraison imputables au transporteur.<\/p>

Article 8 \u2014 Droit de r\u00e9tractation<\/h3>

Conform\u00e9ment aux articles L221-18 et suivants du Code de la consommation, vous disposez d’un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation. Le produit doit \u00eatre retourn\u00e9 non utilis\u00e9, dans son emballage d’origine. Les frais de retour sont \u00e0 la charge du client, sauf en cas de produit d\u00e9fectueux. Le remboursement est effectu\u00e9 dans un d\u00e9lai de 14 jours apr\u00e8s r\u00e9ception du produit retourn\u00e9.<\/p>

Article 9 \u2014 Garanties<\/h3>

Tous nos produits b\u00e9n\u00e9ficient de la garantie l\u00e9gale de conformit\u00e9 (articles L217-4 et suivants du Code de la consommation) et de la garantie contre les vices cach\u00e9s (articles 1641 et suivants du Code civil). En cas de produit d\u00e9fectueux ou non conforme, contactez-nous \u00e0 contact@lumelune.fr.<\/p>

Article 10 \u2014 Responsabilit\u00e9<\/h3>

Les bougies sont des produits comportant une flamme. Lum\u00e9lune ne saurait \u00eatre tenue responsable de tout dommage r\u00e9sultant d’une mauvaise utilisation du produit. Veuillez respecter les consignes de s\u00e9curit\u00e9 figurant sur l’\u00e9tiquette du produit.<\/p>

Article 11 \u2014 M\u00e9diation<\/h3>

En cas de litige, le client peut recourir gratuitement au service de m\u00e9diation de la consommation. Le m\u00e9diateur tentera de parvenir \u00e0 une solution amiable. Les pr\u00e9sentes CGV sont soumises au droit fran\u00e7ais.<\/p>

Article 12 \u2014 Contact<\/h3>

Pour toute question relative aux pr\u00e9sentes CGV, vous pouvez nous contacter \u00e0 :
Email : contact@lumelune.fr<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Conditions G\u00e9n\u00e9rales de Vente Conditions G\u00e9n\u00e9rales de Vente Derni\u00e8re mise \u00e0 jour : mars 2026 Article 1 \u2014 Objet Les […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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